General Policy for Returns:
At Living Better Naturally, we offer 100% customer satisfaction guaranteed. We allow our customers to get a simple return than ever.
Return Policy for Refunds
You may return most items sold by Living Better Naturally within 30 days from the invoice date for a full refund. Please include the following information: a copy of your invoice; if you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items for a refund must be returned in "as new" condition in the original packaging. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.
We cannot accept returns of certain items for a refund, including:
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.
Canceled order or address errors:
Cancelled order must be called in before 11 a.m. EST to avoid cancellation fee (shipping cost), no email accepted. For any refused package or any returns to Living Better Naturally due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.
obtain a Return Merchandise Authorization (RMA) number within the guarantee
return period for the products, and all RMA must be obtained by calling
customer service by 1-888-829-6490. Living Better Naturally will not accept
returns without prior authorization or a RMA number. RMA numbers are valid for
15 days. All RMA numbers should be displayed on the shipping box. If the
original order was paid with a credit card, please enter the credit card number
on the RMA request form so that the credit will be applied correctly.
Customers are solely responsible for shipping any returned products to Living Better Naturally. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. Living Better Naturally will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. The same applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.
Please include free gift with the order if you return the product, no need to do so if for exchange.
For further assistance please e-mail to sales@LivingBetterNaturally.com